Terms & Conditions

Acecraft is a brand of Alchemy. When you visit our website or buy something from our store, you agree to the terms set out in this agreement. We reserve the right to change the terms set in this agreement. When we do so, we will update this page and mark the date when updates were made.

General Conditions

You may not use our products to conduct any illegal or unauthorized activity that violates laws in your jurisdiction.
You may not reproduce, copy, or resell our product, marketing, copywriting, images,video and packaging.
We reserve the right to refuse orders that you place with us. This could be due to limited inventory, lack of logistics support in your location, or payment issues raised from our payment gateway providers.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Pricing

We price our products with a lot of thought and rarely change them. In the occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a product’s price, this website will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

Delivery and Shipping

If the product is out of stock, we will notify you of the estimated shipping time on the website before you place your order.

Warranty and Returns

We offer product exchanges and returns within 5 calendar days from the date of purchase. We do not accept cancellations once an order is placed. Products marked as‘Final Sale’cannot be returned once delivered.
A return order is ineligible for exchange or refund if it is done beyond the 5 calendar day period, or if the product is used or returned without original packaging. If we receive an in-bound shipment for an ineligible return, additional storage, packaging and shipping fees will be applicable. When paid, the goods will be sent back to the original address.

Third-Party Websites

Certain content on our store may link to third-party websites like Instagram, Twitter and Facebook that are not affiliated with us. Please review the third-party's policies and practices carefully and make sure you understand them before you engage in any transaction.

Indemnification

You agree to hold acecraft, our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys' fees.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Privacy Policy

Hosting

We host the website and backend ERP systems on reliable, well-tested, cloud infrastructure that is regularly monitored and backed up. All traffic between your browser and our servers is sent over HTTPS.

Collecting Data

When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil your order, occasionally send you marketing emails, and improve the user experience. All marketing communication will contain an opt-out link to unsubscribe.

Sharing Data

We may share your personal information when required by law to do so or to protect our rights if our Terms of Service are suspected to be violated.

Payments

We never store your payment credentials on our servers. Credit card information is collected by PAYTM who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Third-Party Services

We may use third-party services for analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by these providers.

Cookies and Local Storage

Here is a list of cookies and local storage keys that we use. We've listed them here should you decide to manually opt out of them.
_gat, _ga - Used to track visits to our website. Managed by Google Analytics.
selectedSku - Stores information about which product you saw last.
session - Stores information about products in your cart.